An order can only be cancelled if the order has not already been processed or is listed as "Pending" in your ‘My account’ section. Ozaas online orders cannot be cancelled once they have been processed.Please read the below FAQs for more information or send us your queries at support@ozaas.com

Can I cancel my order?

Once an online order has been processed on www.ozaas.com, it cannot be cancelled. We send all new orders to be packed for shipping as soon as possible. An order can only be cancelled if the order has not yet been processed and is listed as "Pending". Incase you have any queries regarding your order cancellation, you may write to us support@ozaas.com

Can I make changes to my order?

After your order has been processed it cannot be modified. This includes cancelling the order, adding or removing items, changing the credit/debit card details used for payment.


If you wish to return an item, please write to us at support@ozaas.com. Items are eligible for return only if it is unused and in a saleable condition. You must also have taken reasonable care to not mark or damage the product. All returned items will be inspected upon receipt.

What if I have received a faulty/defective product?

We undergo an extensive quality check so as to be assured that the products are up to the international standards. However, if you receive a damaged product, please contact us at support@ozaas.com within 7 days of receipt of your order and email us a few photographs along with the order number and item code for us to assess the extent of damage.

Depending upon the type of damage, our technical team will either request for the item to be shipped to us or we will send necessary parts / replacement. Shipping charges of sending us the item will be borne by the customer. We will bear shipping charges to send you the replacement or repaired item. Replacements will be made based on availability of that product and it might take some time for replacement, in case the product is not in stock.

How can I return my product?

Ozaas products have a warranty period of one year from the date of purchase. To return your items, please write to us support@ozaas.com. Please mention the below details in your email

  1. Full Name:
  2. Order ID:
  3. Invoice Number:
  4. Reason for return (Please note that your ‘reason for return’ must fall into one of the below 3 categories)
    • Faulty-on-arrival
    • Dead-on-arrival
    • Received wrong item

Any other reason for return will be reviewed on a case-to-case basis

What should I do if I find my package opened or tampered with?

Please don't accept an open or tampered package. If the package is found open/tampered, report this concern within 48 hours to Ozaas supportat support@ozaas.com. We will look into the issue and get back to you soon.

Following are the terms and conditions for return/replacement.

  • Products must be in their original condition
  • Only unused, unaltered, unsoiled products with their original tags will be accepted
  • Brand packaging should be intact

*Replacements will be made based on availability of that product

What if I do not like the product?

We, at Ozaas ensure that the product features are same as what you see on our website.

We do not offer exchanges and credit notes under such circumstances (unless the product is damaged on arrival and we are unable to replace the item)

If you have any questions about our products or need more product information, please contact our customer service on support@ozaas.com