OZAAS Smart Devices - FAQ's

  • Why am I not able to add an Ozaas Smart product?

    1. Please check whether the device is powered on;
    2. Check if your mobile device is connected to WIFI
    3. Check if the Ozaas smart device is ready for configuration. To get the device ready before configuration, manually press the device On/Off switch for pairing. Please refer to “Product Instructions” or Device Reset Instruction for details.
      • Notice - Anytime a device needs to be added, please reset the Wi-Fi to get the device ready for configuration and make sure the router is working properly.
    4. Checking routers or related devices :
      • If the router is a dual-band router, select 2.4G network and add your Ozaas smart device. You also need to enable the router’s broadcasting function.
      • Set up wireless router: Set encryption method as WPA2-PSK and authorization type as AES, or set both as auto. Wireless mode cannot be 11n only.
      • For strong Wi-Fi signal strength, please keep all Ozaas smart devices and the router within recommended distance.
      • If connected devices have reached a limit of the router’s connections, please try turning off the Wi-Fi connection of some devices and retry the setup process.
      • Please ensure the Router’s wireless MAC filtering function is enabled. Remove the Ozaas smart device from the filter list and make sure that router is not prohibiting the device from connecting.
    5. Make sure the password entered in App is correct while adding a new device
  • How do I reset an Ozaas Smart device?

    1. Reset Ozaas Plug, Ozaas Switch, Ozaas Bulb
    2. Hold the reset button for 5 seconds until the indicator light flashes, representing a successful reset
    3. Indicator light quickly flashes (2 times per second), representing quick connect mode
    4. Indicator light slowly flashes (one time per 3 seconds), representing AP mode
    5. Under EZ mode, hold the reset button for 5 seconds until indicator light slowly flashes, representing switching to AP mode and vise versa.
    6. To Reset Ozaas smart Bulb
      Turn off Ozaas Smart Bulb first: Switch the bulb on-off-on-off-on (time interval cannot exceed 10 seconds), flashing lights represents successful reset; if no light flashes, please repeat these steps
    7. Quick light flashes (4 times per second), represent EZ mode;
    8. Slow light flashes (2 times per 3 seconds) represent AP mode;
    9. Under EZ mode, turn off lights and then switch light with the steps: Switch on-off-on-off-on (time interval cannot exceed 10 seconds). Light begins to slowly flash, representing that it has switched to AP mode and vise versa.
  • How do I add an Ozaas smart device under EZ mode?

    1. Make sure that indicator light quickly flashes
    2. Make sure your Phone is connected to the Wi-Fi router and the internet
    3. Tap "Add device" in app and enter correct Wi-Fi password. Touch to search available devices
    4. In the device list, select and add the device.
  • How do I add an Ozaas Smart device under AP mode?

    • It may be caused by:
      • Network congestion or too much traffic on the network
      • Error in device serial number, username or password
      • Device offline (please check if the device is connected to the public network in P2P conig)
      • Incorrect network setting, especially the DNS setting (Recommended DNS setting is

    If none of the above suggestions resolves your issue, please send us an e-mail at support@ozaas.com

  • Can I control an Ozaas Smart device with 2G/3G/4G network?

    • It may be caused by:
      • Wrong IP address
      • ActiveX control not installed
      • The IE security settings do not open and allow ActiveX controls to run
      • The firewall installed on PC blocks is blocking ActiveX control
      • Wrong user name and password was used to login

    If none of the above suggestions resolves your issue, please send us an e-mail at support@ozaas.com

  • How can I share my Ozaas Smart device with my family?

    1. Open Ozaas Smart App, go to "Profile" > "Device Sharing" > "Sharings Sent", tap "Add Sharing", then you can share the device with the added family members.
    2. How can I manage the Ozaas Smart devices shared by others?
    3. Open Ozaas Smart App, go to "Profile" > "Device Sharing" > "Sharings Received", then you can find the devices shared by other users. It also allows to add remarks to users or delete certain sharings by long pressing or swiping left (Need to re-phrase ).
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